We decided to review our confidential waste supplier last year, Taclus offered a VERY competitive quote allowing us to make a significant saving on our confidential waste spend. Although making a saving was attractive we did not want to compromise the service and so we decided to trial for a few weeks to ensure we were happy with the service they provided. We were very impressed with the service that we received, they turned up when they said they were going to and the service was very personal. In addition, we were very impressed with the regular paperwork and certifications for each destruction. This was more sporadic from our previous supplier, however Taclus keep on top of this which makes us feel assured that the waste has been dealt with appropriately.
Last summer we needed to free up some space by clearing out a large amount of old files and records across our three sites in south Wales. The last time we needed to do this we used one of the large national companies. This was not a successful move because, although they completed the clearance competently, dealing with the company was a nightmare. The bill for the work was not what we were told to expect or had agreed. We were hit with a number of hidden charges for items that were not quoted for at the time we appointed them, such as for paperwork, time on site. This resulted in a series of time-consuming meetings with the company before matters were resolved. Our experience with Taclus was different. They carried out the clearance efficiently, removing over 5.5 tonnes of waste in the course of the agreed week. Their final bill matched their initial quote to the penny. We now use them for regular monthly collections and have found them to be professional, tidy and good to deal with. The paperwork (free of charge) is presented regularly, they turn up when they say they will and are thoroughly reliable. I’d have no hesitation in recommending them to any company in south Wales for their confidential waste service.
A secure and dependable service for the disposal of our confidential waste is an important part of the range of services we use ourselves and offer to our clients. We regularly review our costs and as the company we used prior to appointing Taclus was inflexible and difficult to deal with we decided to give Taclus a trial. We did not regret it. Having used them to deal with our confidential waste since the summer of 2016 we are happy to recommend them as follows: * They have exceptional customer service skills. They respond promptly to emails and phone calls; * They arrange collections in a responsive and flexible way, to suit our requirements; * They are reliable and turn up when they say they will; * On site they are quiet, professional, clean, tidy and thoroughly trustworthy; * They present invoices on time in a clear way, and give us complete confidence that we are being accurately billed for the services provided; * They provide paperwork such as the waste transfer note and certificates of secure destruction regularly and on time, at no extra cost; * Having reviewed the market for this type of service we confirmed that their costs are slightly below the average in the market. We have no hesitation in recommending the service they provide and would be happy to speak to anyone regarding this testimonial.
We used to use a large national shredding company, their minimum charge is £50 and so we had to have at least 10 (13.5kg) bags to make it cost effective. Unless we stored these bags upstairs, which was a little bit inconvenient, we had to place them behind one of the settees in reception, which might be convenient for whoever is picking them up but not the best look for the office. Being able to dispose of the bags on an ad hoc basis and saving money as you only charge £3.95 per bag is a definite winner in my books!